The deadline for return products is 7 working days. This term is to communicate a desire to return the product, not to return it effectively, you have a period of seven working days to decide whether to return the product or not.
We accept your return as long as these conditions are met:
All returns must be managed by our after-sales service, with which you can contact Monday to Friday from 10: 00h to 16:00h follows:
Mail: firstname.lastname@example.org (Indicating the order number and contact)
First, you must contact us and we will show you how to properly proceed to initiate the return process. Do not ship until you have contacted us and we give you a return code to attach your shipping and instructions to do so. If the package does not contain the code, we can not accept your return.
We will take care of sending transport agency to collect your product, if you want to send it by other shipping company you must inform us to provide the address where you send the product.
For the product reaches us in perfect condition so you can replace it, or make a refund of the amount, you should pack it properly to avoid damage during transport and arrive in good condition.
Once gathered all the above conditions will deliver a new product at the same time we collect the product you want return. If you choose the refund of the product, it will be made in your account through a bank transfer within approximately one week.